No-Show and Late Fee Policy

Scheduled appointments are allotted times for grooming based on our abilities to complete the job during our hours of operation. If we have a no-show appointment, we have turned away potential customers and of course, loss of income in that time slot. Therefore, we have established a $20.00 no-show fee for any appointment not cancelled within 24 hours prior to the actual appointment time slot.

Our hours of operation are Monday thru Saturday 9:00 a.m. - 6:00 p.m. and Sunday 9:00 a.m. - 5:00 p.m. Due to owners or their delegates not picking up their pet(s) in a timely manner, it has become necessary to begin this late fee policy.

We will call our clients (1/2) an hour before finishing their groomed pet, if your pet is picked up within one hour, no fees will be incurred. Our late fee is our Doggie Daycare fee of $10.00 which would be added to our grooming charge at time of pick-up.

Dog Day² offers a Doggie-Daycare for your pet as stated above. If you require your pet to stay for a prolonged time after the grooming is finished due to appointments, work etc., please discuss this at the time of drop off and our Doggie Daycare fee of $10.00 will be added to our grooming fee.

We are aware that you have busy lives, however it has become necessary to apply this policy. When an owner does not pick up their pet until after closing, we are required, by law, to stay with your pet until owners arrive. Our hours of operation being 9:00 a.m. until 6:00 p.m., we have been on site on occasions until 8:00 p.m.